Information we collect
When you make a purchase online, sign up to our catalogue or enter a prize draw / competition you will be asked for some essential information including your first name, surname, postal address, email address, telephone number and other information relating to your product choices.
Why do we need the information we collect and what do we do with it
To process your online orders, including sending your order confirmation by email
If necessary to contact you about your order
To understand your needs and provide you with a better service
Internal record keeping
We may use the information to improve our products and services
We may from time to time send promotional emails about new products, special offers,
brochures/catalogues of our products or other information we think that you might find interesting
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we hold. Unfortunately, the transmission of information via the internet is not completely secure. Although we do everything we can to protect your personal data, we cannot guarantee the security of your data transmitted to and/or through the website; any transmission is at your own risk. Once we have received your information we will use strict procedures for the storage of your information and prevent unauthorised access.
Controlling your personal information
You can choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in your personal information on the website, you can click a box that indicates that you do not want the information to be used by us for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes you may change your mind at any time by writing to us or emailing us at firstname.lastname@example.org
We will not sell, lease or pass your information to third parties unless we are required to by law.
You may request details of personal information we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information please email us at email@example.com
If you believe that any of the information we are holding on you is incorrect or incomplete or if your details change, please write to us or email us at firstname.lastname@example.org as soon as possible. We will promptly correct any information found to be incorrect.